No-Fall Guarantee and workmanship warranty
Written on every receipt. Here it is in full, in plain language.
No-Fall Guarantee
Every bracket we install goes into studs or into anchors rated well above the TV's weight, and we load-test it before the TV goes on. If a mount we installed ever loosens, shifts or pulls away from the wall, text us a photo and we come back and make it right at no charge. No time limit on this one.
1-year workmanship warranty
For 12 months from the install date we fix, free of charge:
- A bracket that has loosened or a TV that has gone out of level.
- Anchors or lag bolts that have pulled.
- Cable channel coming off the wall, or in-wall plates coming loose.
- Any connection we made that stops working because of how it was routed or seated.
What it does not cover
- Faults in the TV itself or in the mount's own hardware. Those are covered by the manufacturer. If you supplied the mount, we install it to the maker's specification and we tell you before drilling if we think it is not safe for your TV.
- Damage from pulling, leaning on or moving the TV, from renovations, water, or from someone else working on the wall after us.
- Walls with hidden damage or rot we could not see. If we find it while drilling, we stop and talk to you before going further.
On time or $20 off
You get a 2-hour arrival window and a text when we are on the way. If we arrive after the window ends, $20 comes off the invoice. No need to ask.
Pay after the job
There is no deposit and nothing to pay until the TV is on the wall and you have looked at it. If something is not right, say so before paying and we fix it on the spot.
How to make a claim
Text or WhatsApp a photo to 782-446-6322 with your name and the address. We reply within the day and come back within 48 hours, usually sooner.
The terms of service cover the rest: booking, cancellation and payment.